Legal Documents

Six documents govern the use of Chatleadr, and the first five are meant to be read together.

The Terms of Service are the agreement itself: what you are buying, how a conversation is counted, refunds, what happens when an allowance runs out or a payment fails, what you may not use the service for, and who answers for what a bot says.

Acceptable Use and AI restates three of those clauses on their own page, so that what a bot may not be configured to do, what we do not do with your content, and how to treat a reply a language model wrote, can be read without opening the contract. It also covers how to report a bot that breaches it.

The Privacy Policy covers personal information. Its first section is the one to read before the rest, because Chatleadr is in two different legal positions at once. Your account details are ours to answer for. The information your bot collects from your visitors is yours, and we hold it on your instructions. Section 7 sets out what each kind of deletion actually removes.

The Data Processing Terms set out that second arrangement in full, as section 21 of POPIA requires. Clause 4 covers the case where you build bots for your own clients, which adds a third party to the chain.

The sub-processor list names every company that processes data on our behalf, what each one receives and where. It is a separate page so that it can be kept current without amending a contract.

The PAIA manual is the manual section 51 of the Promotion of Access to Information Act requires every private body to publish. It lists the records we hold and how to ask for access to one.

Questions about any of them: support@chatleadr.com