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Acceptable Use and AI

Effective date: 1 September 2026

This page sets out what Chatleadr may be used for and how the replies your bot gives should be treated. It forms part of your agreement with Jadin Roste Andrews, trading as Chatleadr, and restates clauses 9, 11 and 12 of the Terms of Service so that they can be read without opening the contract. Where this page and the Terms of Service differ, the Terms govern.

What You Must Not Use Chatleadr For#

You must not use the service to:

  • break the law, or help anyone else to;
  • send unsolicited bulk messages, or contact anyone who has opted out;
  • impersonate another person or business, or configure a bot to deny that it is a bot when asked directly;
  • collect payment card numbers, passwords, or health information through a form;
  • give us a website address to read that you are not entitled to use;
  • publish content that is unlawful, defamatory, or infringes someone else's rights;
  • probe, load test or attempt to circumvent the limits of the service, or resell access to the model behind it as a general purpose assistant;
  • upload malicious code.

We may suspend an account that breaches this clause. Where the breach is serious or continuing we may do so without notice.

The Website Your Bot Reads#

When you create a bot you give us a website address, and the bot builds its knowledge base by reading the pages it finds there.

You must be entitled to use the website address you give us and the content on it. That means you own the site, or the person who does has permitted you to use it this way. We do not verify who owns a website address you give us, so the entitlement to use it is yours to hold.

You can also type knowledge entries directly in the Dashboard, and you are responsible for having the right to use what you put there.

Your Visitors, and What You Collect From Them#

A bot talks to members of the public on your behalf, so the obligations that attach to what it collects are yours.

You are responsible for having a lawful basis for what your bot collects, for telling your visitors what happens to it, and for honouring a request to see or delete it. The Data Processing Terms set out how we handle that information on your instructions, and the Privacy Policy covers the account information we hold about you.

A bot must not be configured to deny that it is a bot when a visitor asks directly.

Replies Are Written by a Language Model#

The bot generates its replies with a language model, and a language model can be wrong. It can state something inaccurate, misread a document, or answer a question it should have declined.

You are responsible for the bot you publish. That means reviewing its configuration and its knowledge base, testing it, and deciding what it is allowed to do. We provide tools to constrain it, including trigger keywords, restrictions on when a workflow may run, and the boundary that treats knowledge documents as reference material rather than as instructions.

Do not use the service where an incorrect answer would cause harm that you are not prepared to bear, including medical, legal, financial or safety advice, unless you have put your own review in front of it.

We do not warrant that any particular reply will be accurate, and to the extent the law allows we are not liable for the content of a reply your bot gives.

We do not use your content, or your visitors' conversations, to train models.

Reporting Abuse#

To report a bot that breaches this page, write to support@chatleadr.com with the address of the website it runs on and what it did. You do not need an account to report one.

We review the reports we receive. Where we find a bot is breaching this page we may suspend it, and where the breach is serious or continuing we may do so without notice.